How do I use my Kuschelbar®?
Checkout our Kuschelbar® 101 below:
Checkout our Kuschelbar® 101 below:
Shipping and Pre-Orders
Once you have successfully logged in to your account, you can navigate to the bottom of any page on the site to find the “My Account” tab. In this tab you will find your personal information, email preferences and all orders and pre-orders previously placed.
If you have registered an account after placing your order or during previous the transaction, they may not be listed on your new account page. In order to ensure maximum security and efficiency, we kindly ask you to always record your order number when submitting a service request or making a purchase.
If you have previously placed an order, once registered and logged in, and it still does not appear on the “My Account” tab, don’t hesitate to contact us with your order number and name for reference.
Yes. Our pre-order system processes transactions as soon as the product is ordered.
In order for us to get your items to you as fast as possible, we ship the available product first in a separate package. This requires a separate transaction. This way, you can get your hands on what you need quickly. Once your pre-ordered item arrives in our warehouse, you will receive a shipping notification.
Congrats on your order! We will indicate all pre-order stock arrival dates before beginning sales. Make sure to check the product page for the pre-ordered item for more details.
Once the item has arrived in our warehouse and is back in stock, please allow up to 78 hours after product arrival for a shipping notification. Depending on your location, a shipment can take anywhere between five to ten business days domestically, and up to fourteen days for international shipping.
Returns and Exchanges
Yes, we accept returns within 20 days of purchase, with a money-back guarantee. Customer is responsible for return shipping, but no restock fees are required.
Currently, we do not accept exchanges, but you may return products within 20 days of purchase.
We accept Visa, MasterCard, American Express and Discover credit or debit cards, as well as PayPal for both orders and pre-orders alike.
Please check with your bank or financial institution that your transactions have actually been voided and not processed, and that you are able to purchase other products or services. If difficulties persist, contact us.
On this site, you can place orders for the US and Canada. Please visit mascbyjeffchastain.eu to place an order in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
No, taxes and duties are not included for Canadian orders. For Canadian shipping, customs duties and local taxes are customer responsibility and must be paid separately by customer.
Kuschelbar® supports 110V in the United States and 220V in Europe. You can use Kuschelbar® with a converter if you need to.
Make sure to wait the optimum three minutes after Kuschelbar® is plugged in for the best temperature results. Brush through your hair and beard, making sure to start at the roots and carry the product through the ends. Always wait up to three minutes after unplugging Kuschelbar® before cleaning it. Clean your Kuschelbar® using the small brush provided at least once every three uses to keep it shiny and new!
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